Frequently Asked Questions (17)

1 - Where can I find the requested information to submit a support ticket?

Modified on Tue, 6 Jun, 2023 at 2:44 PM
2 - What are the status of the sending and what do they mean?

Modified on Tue, 6 Jun, 2023 at 2:46 PM
3 - Why the sending is Expired?

Modified on Tue, 6 Jun, 2023 at 2:57 PM
4 - The query is expired and the signatory requests to sign. What should I do?

Modified on Thu, 19 Mar, 2020 at 5:01 PM
5 - What happens if the signatory has not received the email?

Modified on Thu, 19 Mar, 2020 at 5:06 PM
6 - The documentary evidence shows that the sending failed and the icon shows error status. What should I do?

Modified on Thu, 19 Mar, 2020 at 5:06 PM
7 - What happens if the signatory has not received the SMS?

Modified on Thu, 19 Mar, 2020 at 5:09 PM
8 - Where can I download the original documents?

Modified on Tue, 6 Jun, 2023 at 3:21 PM
9 - What should I do if I can't see or download or find the documents uploaded by the signatory?

Modified on Thu, 19 Mar, 2020 at 6:03 PM
10 - Where can I download the documentary evidence?

Modified on Wed, 7 Jun, 2023 at 12:30 PM