Frequently Asked Questions
Clicking on "Sent list " the information about the query is displayed; "ID sending", email and phone number of the signatories in intern...
Thu, 19 Mar, 2020 at 4:32 PM
Clicking on "Sent list" the status of messages sent are displayed by colour and icon on the left side line of the list. The status of the sendin...
Thu, 19 Mar, 2020 at 4:44 PM
Because the expiration date has been reached and the signatory has not signed. You must resend it if the signatory is willing to sign. The expiration ...
Thu, 19 Mar, 2020 at 4:58 PM
The signatory did not sign prior to the date of the time limit, therefore a new sending is required.
Thu, 19 Mar, 2020 at 5:01 PM
Make sure the email address really exists and is correctly formatted. Ask the signatory to verify other mailboxes, such as spam, promotions, etc. Ask the...
Thu, 19 Mar, 2020 at 5:06 PM
To know more about the statuses, see question 2. Ensure that the signatory can receive the email. For example, by sending an email with a standard mail to...
Thu, 19 Mar, 2020 at 5:06 PM
Check the sending is in “Pending signature” status. If the process is in any other status, it is not possible to sign (see question 2). Ask the signatory ...
Thu, 19 Mar, 2020 at 5:09 PM
At "Sent list", >"Documents" you can find the icon to download the original documents. By clicking on "All documents&...
Thu, 19 Mar, 2020 at 6:02 PM
Verify if the template or configuration used has document upload enabled. You should access the "Template management" section, "Actions"...
Thu, 19 Mar, 2020 at 6:03 PM
On the “Sent list”,>“Documents” you can find the icon to download the “Documentary evidence”.
Thu, 19 Mar, 2020 at 6:04 PM