Frequently Asked Questions (17)

1 - Where can I find the requested information to submit a support ticket?

2 - What are the status of the sending and what do they mean?

3 - Why the sending is Expired?

4 - The query is expired and the signatory requests to sign. What should I do?

5 - What happens if the signatory has not received the email?

6 - The documentary evidence shows that the sending failed and the icon shows error status. What should I do?

7 - What happens if the signatory has not received the SMS?

8 - Where can I download the original documents?

9 - What should I do if I can't see or download or find the documents uploaded by the signatory?

10 - Where can I download the documentary evidence?