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The documentary evidence is a unified document with all the technical data of the sending. Its issuance depends on some factors that might the process to ta...

Check if the email and telephone (in international format) is correct. If not, see question 14. At this point the signature of the signatory is required t...

See question 2 where the sending status are explained in detail. Check if the email and telephone (in international format) are correct. If not, see quest...

It is not possible to make changes if already in progress. Make a new sending with the correct data and if necessary, cancel the wrong one (see question 15). 

At “Sent list”, check the status “Pending signature” (see question 2).  At “Actions”  click on  “Cancel Signature” icon.         c. The system w...

In the "Sent List" search  using the filters "Sending ID", "Templates", "Status" (see question 2) and "Date&quo...

Once the documentary evidence has been downloaded (see question 10), it is necessary to open the file with a PDF open file tool,  as Adobe Acrobat or Okular...