a) Basic information needed to submit a support ticket:
- Service used: Click&Sign
- Username, to access the web tool or “user” parameter of the API.
- Date of the sending . See “Sent list”,> “Date of sending”.
- Identifier of the template of the sending . See "Template Management", > "ID".
- ID of the sending.See “Sent list”, > “Sending ID”.
- Email and / or phone number of the signatory (or signatories) in international format. See “Sent list”,> “Signatory data”.
b) Additional data if the service is used through API
- "User" parameter used in the API.
- API URL (api_endpoint).
- The request of the call. If possible, next to a screenshot.
- The response of the call request. If possible, next to a screenshot.
- Date and time the request was made. If possible, attach application logs.