How to submit a support ticket?

a) Basic information needed to submit a support ticket:

• Service used: Click&Sign

Environment used:

• Production: https://admin.clickandsign.ae
• Tests: https://admintest.clickandsign.ae

• Username, to access the web tool or “user” parameter of the API.
• Date of the sending . See “Sent list”,> “Date of sending”.
• Identifier of the template of the sending . See "Template Management", > "ID".
• ID of the sending.See “Sent list”, > “Sending ID”.
• Email and / or phone number of the signatory (or signatories) in international format. See “Sent list”,> “Signatory data”.

b) Additional data if the service is used through API

• "User" parameter used in the API.
• API URL (api_endpoint).
• The request of the call. If possible, next to a screenshot.
• The response of the call request. If possible, next to a screenshot.
• Date and time the request was made. If possible, attach application logs.