16 - I can't find a sending, what should I do?

Modified on Wed, 07 Jun 2023 at 01:23 PM

In the "Sent List" search using the filters "Delivery ID", “Email”, "Mobile", "Templates", "Status" (see question 2) and date. 


  • By default, the list is displayed with information from last week.
  • The search by date and time should be taken within 31 days. Intervals greater than one month are not supported. For queries made via API; the maximum time is 31 days.

In case of doubt when searching for a signature process, if not found, it is necessary to submit a support ticket to the Technical team, with all the information used and following the instructions in section “What information is necessary to submit a support ticket?”.

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