Frequently Asked Questions
- 1 - Where can I find the requested information to submit a support ticket?
- 2 - What are the status of the sending and what do they mean?
- 3 - Why the sending is Expired?
- 4 - The query is expired and the signatory requests to sign. What should I do?
- 5 - What happens if the signatory has not received the email?
- 6 - The documentary evidence shows that the sending failed and the icon shows error status. What should I do?
- 7 - What happens if the signatory has not received the SMS?
- 8 - Where can I download the original documents?
- 9 - What should I do if I can't see or download or find the documents uploaded by the signatory?
- 10 - Where can I download the documentary evidence?
- 11 - What happens if I don't see, I can't download, or I can't find the documentary evidence?
- 12 - The query is not yet signed What should I do?
- 13 - The request is in an error status (in red). What should I do?
- 14 - The phone or email are not correct. Can I change them in an ongoing request?
- 15 - How do I cancel a sending?
- 16 - I can't find a sending, what should I do?
- 17 - Where can I find the reason for the error in the documentary evidence?