12 - The query is not yet signed What should I do? December 13, 2024 19:24 Updated Check if the email and telephone (in international format) is correct. If not, see question 14. At this point the signature of the signatory is required to proceed. Related articles 14 - The phone or email are not correct. Can I change them in an ongoing request? 15 - How do I cancel a sending? Available languages 1 - Where can I find the requested information to submit a support ticket? 2 - What are the status of the sending and what do they mean?